Air Transat’s mission is to meet travellers’ expectations and to brighten their everyday with the joy of vacations. The company stands out for its warm and friendly experience at every step of the customer journey: booking, check-in, boarding, flight, welcome at destination and return from holiday.
The carrier offers some 60 point-to-point destinations in more than 25 countries, a website that has won awards for its pleasant and inspiring buying experience, gourmet in-flight meals from renowned Quebec chef Daniel Vézina and Club Class seating that combines comfort and personalized service. Its Economy Class offers the same friendly and considerate welcome, a personal entertainment system accessible via individual touch screen or on Air Transat’s mobile app, a Kids Club for globetrotters aged 2 to 11, and Eco fares featuring flexibility and various benefits – and all this accompanied by an always-attentive crew.
The World Airline Awards began in 1999 when Skytrax launched its first global airline passenger satisfaction survey. The survey collects travellers' opinions on 300 airlines over a 9-month period and in 100 countries. Airlines are ranked according to 40 criterias, from check-in and boarding to staff service and seat comfort. This year's survey polled more than 21 million passengers worldwide.
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